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    Tipi & Sailcloth Showcase October 2020
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    Tipi & Sailcloth Tent Hire across the South & East of England Tipi & Sailcloth Tent Hire across the South & East of England
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    Home / Tipis & Tents / FAQs
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    FAQs

    Find our range of FAQs from our Customers over the Years

    Frequently Asked Questions


    • General Questions
    • Installation
    • Finishing Touches
    • Weather
    • Bookings
    • Company

    General Questions

    What areas do you cover?

    Whilst we have always accommodated events across Europe at a premium we have recently expanded our core area with no additional charge to cover the South & East of England.

    So whether you are having a tipi wedding in London, a corporate Sailcloth tent event in Kent, or a relaxed stretch tent garden party in Surrey (or anything in between), make EUC your first call.

    Now serving;

    • Suffolk
    • Essex
    • Norfolk
    • Cambridgeshire
    • Northamptonshire
    • Bedfordshire
    • Hertfordshire
    • London
    • Kent
    • Oxfordshire
    • Buckinghamshire
    • Surrey
    • East Sussex
    • West Sussex
    • Berkshire
    • Hampshire

    Check out the map.

    Where can I come and see all your structures?

    We hold a showcase twice a year at our HQ at Capel St Mary on the Essex / Suffolk border close to the A12.  Our customers can come and see all our amazing structures, have a look at all our optional extras such as lighting and furniture and also meet some of our favourite suppliers.  It’s a great chance to meet our team and you are welcome to bring the whole family along.  If you are unable to come to our showcase, we will do our best to show you around another customer’s set-up.

    Is there any limit on the size of an event?

    There are few limitations – your event could be anything from 10 to 1,000 people.  Our tipis link together to create a single space of any size and our sailcloth can be extended to make them the perfect size, whether they be for a wedding, festival, party or corporate event.

    How many Tipi's do we need?

    One tipi will accommodate up to 70 people seated, two tipis linked will accommodate up to 120 and three tipis up to 150. More people can be accommodated if formal dining is not required. We can design floor plans around your exact specifications and will always work with you to agree the best layout and number of tipis required based on your own event.

    What size sailcloth tent will we need?

    The sailcloth tents can be expanded to suit weddings from 50 – 250 people. We will suggest the best size when sending you a quote based on the number of guests attending.

    Are your tipis and sailcloth tents like marquees?

    They cost about the same and are used for weddings and events, but other than that they are completely different! Our tents have no metal work inside and look breathtaking both inside and out. You will never get the same “wow” reaction with a marquee!

    The venue I like has public access can you still help?

    Yes absolutely, we just need to make sure some special security measures are in place to keep equipment safe.

    I know nothing about tipis and sailcloth tents, can you organise and design it for me?

    Yes, of course! We can also advise on, or fully arrange other suppliers such as caterers, DJ’s, bands and bars.  We are very used to helping customers plan their events and can give loads of advice and tips.

    What about insurance? Who is liable if the tents get damaged?

    Firstly, don’t worry, damage is very rare and our tents are very resilient! However, once we have set up the equipment you are responsible for it for the duration of the hire and the cost of any damage. You can however opt to take our damage waiver (at 2% of the rental cost), which would remove this liability for any damages except for an excess of £500. If you do not opt for the damage waiver we strongly recommend you taking out your own insurance.

    Can your tents be set up on hard standing / astroturf?

    We can erect the tipis, sailcloth tents and stretch tents on hardstanding if we can drill in to secure them to the ground. When we drill in, we will make good afterwards by filling the holes with mortar (holes are around 2 cm wide x 30 – 60 cms deep). We have also created a concrete ballast system to allow us to erect the tipis without staking or drilling into the ground at all. This is perfect for urban areas or locations where the ground cannot be disturbed. Please ask for more information about this type of set up.

    How do I decide which structure I need for the size of my event?

    Talk to us and we can help! We also have some guidance on our website including floor plans and layouts for both Tipis & Sailcloth Tents.

    We do not have enough space in our garden and are on a budget so do not want to pay for a venue. Do you have any suggestions?

    Whilst your garden may not be big enough for a tipi we do have smaller options such as our kung or small stretch tent.  In addition, many of our customers use inexpensive village halls or cricket pavilions and their grounds.  If you are lucky there may well be toilets and perhaps power that you can use. Take a look at our blog on finding the perfect venue, or call the office and we can give you some pointers.

    Apart from tipis, sailcloths and stretch tents, what else do you supply for events?

    We supply flooring, tables and chairs, dance floors, stages, bars, chill out furniture, lighting, fire pits, catering tents, outdoor heating systems, generators, toilets etc.  In fact, we supply pretty much everything you need for your event, you just need to add some catering, drinks and music. Take a look at our finishing touches.

    Can I have a winter event?

    Yes, we do many events in the colder months.  Both the tipis and sailcloths are ideal structures as they can be closed and heated discreetly by external heaters.  A fire pit is a great addition inside a tipi and makes a winter space really cozy.  You can even have wooden doors on the front of your tipi.  Take a peek at our winter wedding blog which will give you more guidance and some top tips.

    Installation

    How long does it take to set the tents up?

    It will take a team of 4-6 people about 6-8 hours to get an average event fully set up. Naturally this varies on the size of event and how much interior decoration is being included.

    How long do we get the tents?

    Normally we set up one or two days prior your event and take down one to two days afterwards.  We will do our best to work around your schedule for the event, and can discuss extended hire periods as needed.

    Can we have candles inside?

    Yes, as long as they are not placed within one metre of the canvas.

    Can we hang decoration from the beams?

    Yes, as long as you do not use anything that could pierce the canvas or damage the poles.

    Do the fire pits give off heat?

    Yes a little, though they are more for effect and ambience, blow heaters can be supplied for more effective heating.

    Can we have the walls enclosed rather than open?

    Yes, the tipis make for really cosy spaces with the sides down, and we have both transparent and white walls for the sailcloth tents. Your tents will be set up to your exact specification and we will discuss and suggest all manner of options with you to make your event perfect.

    Can someone come out to meet me and view the venue?

    Yes, one of our team would be very happy to come and meet with you at your chosen venue and advise you on all your options.  This service is free of charge and carries no obligation on your part.

    My garden is quite small. What is the minimum space required for your smallest structure?

    Our smallest structure is a Kung tipi which needs a minimum space of 8.25m x 8.25m.

    Can our event space be in the middle of a field?

    Yes, many varied events take place in just such a location.  We can organise all the necessary infrastructure such as toilets and manage the whole electrical set-up.

    Will you provide all the flooring, lighting and furniture?

    Yes, we can supply you with all that you need. Any items we don’t stock we would sub hire or provide you with full details of where to source. Of course you can still just hire the tents and make your own arrangements for everything else if you prefer.

    Finishing Touches

    What about lighting?

    We believe lighting is essential to set the scene.  We have plenty of fairy lights and festoons which can light inside and outside areas or be hung on shepherd hooks, perhaps to make a welcoming walkway. Trees look spectacular when up-lit, either in white or a colour of your choice.  Our chandeliers can be hung over dining areas in the tipis or uplighters can be used in the sailcloth to throw light up into the canopy.  These lights can be switched off later to set the mood for an evening of dancing. Download the finishing touches brochure.

    Can we decorate the tent ourselves?

    Yes, of course!  You can be as creative as you like – we only ask that you do not pin into the wooden poles or damage the canvas in anyway.  If you have a florist we can always have a chat with them direct.

    Can we have candles on the tables?

    Go ahead – candles look great.  Just be sure to place them at least one metre from the canvas.

    Weather

    What if it is raining, are they watertight?

    Yes our tents are watertight in most normal conditions.  We are on call throughout the hire period and in very heavy rain or wind we can come out to adjust straps, sides and links as needed.

    What if it’s really windy?

    We are pleased to say that in seven years of operation all our events have gone ahead.  Our Tipis and Sailcloths withstand the wind much better than a traditional marquee and will keep you and your guests dry.  Occasionally we need to adjust set up and take down days in extreme winds.  When bad weather is forecast we would be in close discussion with you about the contingency plans.

    The tents all have their own wind loadings depending on their size and set up.  In times of high winds we would discuss with you any steps we need to take to ensure everyones safety and at what point the tents would need to be evacuated.  Erecting or dismantling the tents in high winds can be tough and so we may request changing the set up or take down date around the weather forecasts.

    What if the ground is very wet?

    For summer events we lay our matting directly onto the ground.  In winter it is often prudent to also have a solid plastic base to go under our matting to prevent boggy ground affecting you and your guests enjoyment.  Although an extra expense, it may well give you peace of mind, especially if your event space can sometimes be boggy after heavy rain.

    Can you put tents up in the snow?

    Yes, snow is no issue for us and makes for a breath-taking venue. We would need to clear the ground before setting the tents up and keep them heated throughout to prevent snow settling on the canvas. You would therefore need to consider the added fuel cost to keep them heated throughout the hire period.

    Bookings

    When will my event space be set-up?

    We usually set-up two or three days before an event and take down a day or so after, we work closely with you to try and meet your needs.  We are also used to working with venues and any specific timing needs they may have.

    What happens if our guest numbers change?

    No problem – we recommend that you make your booking on the maximum number of guests you expect to ensure availability.  However, if your guest numbers reduce, you can easily adjust the number of chairs and tables you require and there will be no charge.  We try to be as flexible as possible – once your deposit is paid and your structure and date is secure, you can add and remove items from your booking as your plans come together.

    How long will the event set-up take?

    This depends on the size of your event. Most of our builds take the best part of a day, although it may take longer if the event is particularly large.

    Will there be someone on call during my event?

    Yes, we are on call 24 hours a day.  You will be given a contact name and number so rest assured help is available if required.

    Company

    What are your green credentials?

    We try to be as environmentally aware as possible. We build or responsibly source all furniture, lighting and interiors and look after it so that it lasts. We also select our suppliers carefully trying to use companies who match our values. We choose our vehicles based on their MPG performance and do not use any HGVs. All marketing materials are carbon balanced. We are always on the lookout for new ideas and are currently very excited to be investigating the possibility of an all electric fleet of vehicles within five years.

     
     
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    The service was impeccable from start to finish. You could not have been more accommodating and the whole process was seamless.

    Sarah Howland

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